7 Ways to Fix An Unexpected Error Occured on Instagram

7 Ways to Fix An Unexpected Error Occured on Instagram
7 Ways to Fix An Unexpected Error Occured on Instagram

Are you seeing “An unexpected error occured. You are seeing this error because something went wrong loading this screen. Tap the refresh icon below to try again” message on Instagram? And if you tap on the refresh icon, you will see the same screen again. In this article, you will learn how you can fix “An Unexpected Error Occured” on Instagram.

Table of Contents

How to Fix An Unexpected Error Occured on Instagram?

Check Your Internet

A reliable and stable internet connection is required for uninterrupted Instagram usage. Poor network connectivity can cause unexpected app problems. To check that your internet connection is not the source of the problem, follow the below steps:

1. Open an internet speed check website like fast.com, speedtest.net, etc.

2. Run a speed test and check your internet speed.

If you are receiving slow speeds, consider moving closer to your router or changing networks. You can also turn your device’s Wi-Fi or mobile data off and then back on.

Restart Your Device

A simple restart can sometimes resolve many software-related difficulties, including unexpected Instagram errors. Restarting the device clears any temporary issues and refreshes its memory.

Clear Cache Data

A damaged cache or excessive data stored on your device is one of the most common causes of errors on Instagram. To address this issue, you need to clear the cache. Here’s how you can do it:

1. Press and hold the Instagram app icon and tap on the ‘i’ icon to open App Info.

2. Click on Storage Usage, Manage Storage, or Clear Data, depending on your handset.

3. Finally, tap on Clear Cache to erase temporary data.

If you are using an iOS device, you need to Offload the app. To Offload the application, go to Settings > General > iPhone Storage > Instagram > Offload App.

Update the App

Another possible cause of the error is that you are using an outdated version of the Instagram app. Updates are regularly released by developers to resolve issues and improve the app’s performance. Follow these steps to update Instagram to the most recent version:

1. On your phone, go to the Google Play Store (Android) or the App Store (iOS).

2. Type Instagram into the search bar, hit enter, and open the app page.

3. If an update is available, an Update button will appear next to the Instagram app. Tap on it to install the most recent version.

Correct Date and Time

It might sound weird to you, but some users are able to get rid of the issue by correcting the date and time on their handset.

For Android: Open the Settings app on your Android device and navigate to System Settings or Additional Settings. On the next page, tap on Date & Time and enable the Set time automatically toggle.

For iPhone: On an iOS device, launch the Settings app and navigate to General. Scroll down and select Date and Time. Finally, turn the Set Automatically toggle to correct the date and time.

Other Troubleshooting Fixes

Install Instagram Lite (Android): Instagram Lite can also be used to resolve these issues. To get it, search for Instagram Lite on the Google Play Store and click the Install button. Log in to your account after it has been installed.

Wait for the Problem to Be Resolved: If none of the above methods work, look up Instagram on an outage detector website and check the server status. If Instagram is down, please wait a few hours for the server-side issue(s) to be fixed.

(Resolved) An Unexpected Error Occured on Instagram

So, this was all about how you can fix “An Unexpected Error Occured” on Instagram. I hope you find this article helpful; if so, share it with your friends and family.


Posted by
Umeshwar Ray

Tech Writer with six years of experience.


  1. my account sahi karo au unex

  2. Please Instagram team enable my ID Instagram

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