Fix We are currently experiencing difficulty on ICICI iMobile Pay?

Fix We are currently experiencing difficulty on ICICI iMobile Pay?
Fix We are currently experiencing difficulty on ICICI iMobile Pay?

ICICI Bank customers use the iMobile Pay application on their devices to manage their banking services, send or receive money, and much more. While the app works smoothly, sometimes it becomes unusable with some error messages, and in this read, you will learn how to fix “We are currently experiencing difficulty” on the ICICI iMobile Pay app.

How to Fix the “We are currently experiencing difficulty” error on ICICI Bank iMobile Pay App?

If you landed on this article then there is a high chance that you might have faced the app alert error message saying, “We are currently experiencing difficulty in processing your request. Please try again after some time.” on ICICI Bank’s official iMobile Pay app. There could be various reasons for the issue and we have concluded some fixes which helps you in resolving the problem.

Correct Date and Time

If the date and time of your device are not correct then it might be the reason why you are getting the error on the iMobile Pay app. Follow the below steps to change and correct the date and time automatically or manually on your device.

On Android: Navigate to Settings > System Settings or Additional Settings > Date & Time > Enable the toggle for Set time automatically.

On iPhone: Go to Settings > General > Date & Time > Enable the toggle for Set Automatically.

Clear Cache Data and Force Close

If the above method does not work then you need to clear cache data and then force close the iMobile Pay app. Below are the steps by which you can achieve it.

On Android: Open the Settings app > Go to Apps > Manage Apps or All Apps > iMobile Pay > Manage Storage or Storage Usage or Clear Data > Clear Cache. After clearing cache data, go back and tap on Force Close.

On iPhone: Swipe up from the bottom on the home screen > Swipe Up the iMobile Pay window. Navigate to Settings > General > iPhone Storage > iMobile Pay > Offload App.

Enable All Permissions

If you have not enabled the necessary permissions like location, phone, etc, and don’t which permission is necessary then you can enable all the permissions in order to use the app without any issues. Here’s how you can enable them.

1. Long press the iMobile Pay app and tap on the ‘i’ icon to open App Info.

2. Select App Permissions and enable all the permissions one by one.

If you are using iPhone, open the Settings app > iMobile Pay > Enable all the permissions.

Update the App

If you are not using the latest version of the app then need to update it as there might be a glitch in the older version which is fixed in the latest one. Below are the steps to update the app.

1. Open the Play Store or App Store on your device.

2. Search for iMobile Pay and check if there is an update available or not.

3. If yes, tap on the Update button to download the latest version of the app.

Once updated, your issue should be fixed.

Disable VPN

If you are using the ICICI Bank’s iMobile Pay app after being connected to a VPN (Virtual Private Network) server where the ICICI Bank is not available then you might face some issues while using it.

Hence, we suggest you, disable the VPN and then re-open the iMobile Pay app, your issue should be fixed.

Wrapping Up

So, this was how you can fix “We are currently experiencing difficulty” on ICICI iMobile Pay. I hope you find this article helpful; if you did, share it with your friends and family.

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Posted by
Umeshwar Ray

Tech Writer with six years of experience.


  1. Hi
    Thanks for the tips. I tried all of them but of no help. I have no VPN installed on my phone, at least, I have removed them all, still, the iMobile app gives me the message on a Chrome page that
    “A VPN connection is detected on your mobile device. For a safe banking experience please turn off your VPN”
    Not sure how to get around it

  2. One of the worst app.

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